Assessor Resource

FNSPIM303A
Work within the personal injury management sector

Assessment tool

Version 1.0
Issue Date: May 2024


This unit applies to all job roles in the personal injury sector.

This unit describes the performance outcomes, skills and knowledge required to apply industry and organisation procedures, guidelines, policies and standards to day-to-day work in the personal injury sector. It encompasses demonstrating a sound knowledge of the personal injury sector; the ability to access information on relevant legislation; understanding the sociological, physiological, and economic impacts of injury on workers; and undertaking consultation with stakeholders.

This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

apply knowledge of the personal injury sector and relevant personal injury legislation, industry regulations and codes of practice

access information relating to personal injury legislation

identify the impacts of an injury to an injured person

undertake consultations with stakeholders.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisation policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

determine and confirm information, using questioning and active listening as required

liaise with others, share information, listen and understand

develop an awareness of relevant stakeholders

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to achieving required outcomes

use computer applications (word processing, spreadsheet, database) to assist in achieving required outcomes

access and update records electronically

use internet information

literacy skills to read and interpret documentation from a variety of sources and record and consolidate relevant related information

research and analysis for accessing and interpreting relevant information

effective interpersonal skills

organisation skills, including the ability to plan and sequence work

assessment and problem solving skills

relationship building skills

research and analytical skills

teamwork skills for working with relevant stakeholders

Required knowledge

relevant industry codes of practice

organisation policies and procedures

relevant personal injury legislative and regulatory requirements

relevant personal injury management systems

terminology used for workers compensation, personal injury classifications and treatment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stakeholders may include:

allied health professionals

co-workers

employers

family members or significant others

insurers

medical and health providers

reviewing and consulting medical practitioners

the injured worker

treating medical practitioners

unions and union representatives

work colleagues

work trial hosts

workplace supervisors.

Relevant personal injury and rehabilitation Acts, regulations and codes of practice may include Commonwealth, State and Territory:

disability discrimination Acts

equal opportunity Acts

industrial relations Acts

occupational health and safety (OHS) Acts

workplace relations, personal injury Act

workers compensation, personal injury Acts.

Relevant personal injury management authorities may include:

ACT WorkCover

NT WorkSafe

Q-COMP, the Workers' Compensation Regulatory Authority in Queensland

Victorian WorkCover Authority

WorkCover Authority of New South Wales

WorkCover Corporation of South Australia

WorkCover Western Australia

Workplace Standards Tasmania (Department of Justice).

Sources of information may include:

community organisations

information lines

legislation

organisation policies and procedures

pamphlets

professional journals

professional practice guidelines and codes of practice

quality assurance standards for vocational rehabilitation providers

relevant information seminars

websites.

Different types of injuries suffered by workers may include:

disability

handicap

impairment.

Relevant parties may include:

the employer

the family of the injured person.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Demonstrate knowledge of the injury management process and the roles and responsibilities of stakeholders 
Demonstrate knowledge of relevant personal injury and rehabilitation Acts, regulations and codes of practice 
Demonstrate an understanding of the personal injury management authorities and organisations within Australia 
Identify operations and assistance available from relevant personal injury management authorities 
Explain appropriate dispute resolution processes within the personal injury sector 
Identify personal injury management and other regulatory reporting requirements 
Identify relevant Acts, regulations and codes of practice 
Identify sources ofinformation relating to relevant Commonwealth, State and Territory Acts, regulations and codes of practice 
Define the range of terms used to cover the different types of injuries suffered by workers 
Demonstrate an understanding of the impacts of an injury on a person 
Demonstrate an understanding of the impacts of an injury on relevant parties 
Identify the roles and skills of key stakeholders working within the personal injury sector 
Outline the consultation and referral process required for engaging stakeholders in treating injured people 
Maintain ongoing and participative communications with stakeholders (internal and external) 
Describe the consultation and negotiation process 
Identify relevant stakeholders within the personal injury sector 
Provide accurate and timely verbal and written communication as required to support the consultation process 
Provide accurate and timely feedback to stakeholders 

Forms

Assessment Cover Sheet

FNSPIM303A - Work within the personal injury management sector
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSPIM303A - Work within the personal injury management sector

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: